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Service at Strumpfmode24

 

Advice

Product Search

Ordering

Security

Shipping & Delivery

Payment methods

Voucher

Returns

 

Advice

We are happy to provide advice to you. Contact us. You can reach us from Monday to Friday between 11 a.m. and 5 p.m.

Phone: 0049 (0)4191 9913844
E-Mail: service[@]strumpfmode24.de


Product Search

How do I search for a special product? Our search responds to different search-criteria. Simply enter the desired item into the search field in the horizontal menu bar and all relevant results will be shown. Preferred criteria are e.g. the brand name, name of the article, shoe size or application. You can also use the full-text-search. All product details will then be scanned according to their criteria. Such an entry could be: “Black Leggings”.

Search Filter: On the right side of the product overview you’ll find the bar with the search filters. Here you can filter the products individually acc. to category, size, colour and price. You can also combine various search filters or even reset the filter.

The easiest way is the search for the size of an article. Thus all available articles of the particular size will automatically be shown. The results can then be filtered acc. to other criteria. Important: We show strictly the size as stated by the manufacturer.

You are looking for a very special article and are unable to find it at strumpfmode24.de? First check your search criteria. Perhaps the article is listed under another category as you assumed. If you are still not successful please contact our customer service under the phone number 04191-9913844 (for Germany) or 0049-4191-9913844 (for calls from abroad) or send us an e-mail to service[@]strumpfmode24.de.


Ordering

Simple and fast: Shopping in the Strumpfmode24 Online-Shop

If you like an article in our assortment then simply call up the details of the article and proceed as follows:
* - Choose the desired colour and click on the button of the desired colour
* - Choose the desired size and click on the button of the desired colour
* - If you are unsure about the size then check the size chart or call us. We are pleased to help you.
* - Place your article into the shopping basket by clicking on the button “Add to Cart”. You can now continue with your shopping or proceed to the pay desk. How do I buy articles in my shopping basket?
* - Call up the overview of the shopping basket by clicking the link at the top right “My Cart”
* - Enter your shipping address and terms of payment. If you have previously ordered articles from us you can log in without entering these details again.
* - To send us your purchase order please click on the button “Place Order".


Security
Data Security is very important for Strumpfmode24. We stick closely in matters of survey, processing and usage to the legal terms of the Federal Government and the media-laws.

As long as you are only informing yourself and not buying anything you can visit our shop without disclosing your personal data. By entering our shops the data will be saved on our server like your IP-address, the website from which you are visiting us, and the websites which you enter in our system. These data do not allow any personal identification and will strictly not be passed on to third parties. They can be used by us for statistical purposes but the individual user will remain anonym.

If you enter as a customer or if you place an order your personal data will be transferred to us. These data will be coded with the SSL (Secure-Socket-Layer) and can not be seen by others. It belongs to the safest and most common processes in the internet. Your order will be handled just as safely as for example the Online-Banking. The most important safety however is your password. Don’t pass it on or make it available to others. Naturally we stick to the Data Protection Act and the Federal Law. Your data will be used only for the handling of your order or the continual improvement of our services and not be passed on to others without your permission. For further details check Terms & Conditions.


Shipping & Delivery

We send your order to any address you like. We will send it neutrally packed.
Available articles we will be sent generally within 3 working days. The shipment may be delayed by one day if there is a Sunday or Public Holiday between the order placement and shipment.

Worldwide Shipping: 19.95€ (except to Germany, Austria and to Switzerland)

Customers from Germany, Austria and Switzerland: Please visit www.strumpfmode24.de

Home Delivery

Delivery to another address
We will ship your order to any address you desire: For example directly to your work location, to your neighbour or to friends. Simply state the desired shipping address when placing your order.

Orders for which invoices will be issued are only possible if the address for invoices is identical with your private address. If the shipment has to go to your neighbour or to your work location then the address has to be entered under “Different delivery address”.

Delivery to a DHL packing station (only to Germany)
You can have your order also sent to one of the 2500 DHL packing stations of your choice. You have to be registered only once and then you can pick up your package with your PIN and customer card around the clock. DHL will inform you per e-mail or SMS as soon as your parcel is ready for pick-up. More details of your DHL packing station you can find under: http://www.dhl.com

Tracing of shipment – quite simple.
In your dispatch notification you’ll find a tracking-link with which you can trace online the whereabouts of your parcel. Simply try it under Tracking DHL

What happens if I am not at home?
Should you not be at home at the first delivery then our shipping partner DHL will leave you a notification and your parcel will be stored at a post office in your neighbourhood. You can pick up your parcel within the next 7 days after which it will be returned to us.


Payment methods

In our online-shop we offer various possibilities for payment. There is no minimum value for orders.

Advance payment
You have the possibility to pay for your order in advance. Our bank connection you can find here, at the end of the ordering process or after your order placement per e-mail.

Remittances/Payments to:
Strumpfmode24
Acct.: 2273670
Bank code number: 20070024
Deutsche Bank

Remittances/Payments from abroad:
IBAN: DE93200700240227367000
BIC (SWIFT-Code): DEUTDEDBHAM

Credit Cards
We accept credit cards from Visa and MasterCard (Eurocard). Please enter all required information in the cash area. During the entire credit-card-purchase you are in the secure 256Bit SSL-area.

PayPal
PayPal is the Online-Payment-Service by which you pay fast and without charge in Online-Shops.

Secure: Your bank and credit cards are only deposited with PayPal. Therefore they do not have to be sent each time you place an order via the internet.
Simple: You pay with two clicks only as you refer to your bank and credit card data deposited with PayPal.
Fast: PayPal payments are fast. Therefore the seller can dispatch the goods immediately and you get them earlier.

To register and to use PayPal immediately:
• - Open a PayPal account under https://www.paypal.co.uk/uk
• - Connect your bank account or your credit card with your PayPal-account.
• - And immediately you can pay via PayPal and your next purchase with Strumpfmode24 will be even more simple.


Voucher (Discount codes)

You have received a voucher from Strumpfmode24.com that you want to spend with your order?
After you have selected the desired item to your shopping cart, you will find the input box for your voucher code on the shopping card site bottom left. Please enter the voucher code and press the button "Apply Coupon". The voucher amount will be considered equal to the total amount in cart.

Please note:
* - Only one voucher can be used per order
* - Each voucher is valid only once
* - Minimum order € 20
* - Vouchers can be redeemed only during the ordering process. Subsequent credit is not possible


Returns

In this matter please contact our customer service per E-mail service[@]strumpfmode24.de or by phone +49 (0) 4191-9913844.

Worldwide (except Germany): The charges for the return shipments have to be borne by the customer.

Strumpfmode24 c/o Glamory GmbH & Co. KG
-Retoure-
Carl-Benz-Straße 7
24568 Kaltenkirchen
Germany